大发招聘信息Fraud Agent

wanbet-bc518

大发招聘信息Fraud Agent

For interested applicants, please send your updated CV/resume (MS Word, PDF) to [email protected].

Responsibilities
* Determine whether the account should be blocked or not based on the information learned in researching past transaction history and probability of fraud
* Independently determine if transactions are fraudulent and should be cancelled and refunded, are legitimate and should be processed and fulfilled
* Investigate suspicious alerts from Customer Service and Credit, doing proper follow-up and documentation
* Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
* Effectively identifies strong indicators through analysis for addition to our fraud systems
* Maintain company fraud records and organize department archives on a daily basis

Requirements
* Contact center experience is an advantage but not a requirement
* Bachelor’s degree in any field
* Excellent verbal and written communication skills
* Requires shift-work, including weekends and holidays
* Thorough, meticulous, takes initiatives and possesses good analytical skills
* Good interpersonal skills, is a team worker and enjoys challenges
* May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days
* Developed and demonstrated customer service, organizational, and analytical skills
* Confidence in making instinctual decisions with little or no supervision
* Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently
* Experience in banking or payment solutions background within the online gambling industry is an advantage